Refund & Cancellation Policy

1. Membership Cancellation

Members may cancel their membership under the following conditions:

• Monthly Memberships: 30 days written notice required for cancellation
• Quarterly Memberships: 30 days written notice required for cancellation
• Annual Memberships: No refunds within first 3 months. After 3 months, pro-rated refund available with 30 days notice
• Cancellation requests must be submitted in writing via email or in person at the reception
• Membership remains active until the notice period ends

2. Membership Refunds

• Medical Reasons: Full refund with medical documentation and doctor's recommendation
• Relocation: Pro-rated refund with proof of relocation (more than 50km away)
• Service Discontinuation: Full refund if we discontinue services permanently
• Annual Memberships: Pro-rated refund after 3 months of active membership
• Joining Fee: Non-refundable under any circumstances

3. Booking Cancellations

Cancellation policies for bookings and sessions:

• Personal Training: 24-hour notice required for cancellation or rescheduling
• Pool Sessions: 12-hour notice required for cancellation
• Group Classes: 4-hour notice required for cancellation
• No-show Policy: No refund or rescheduling for no-shows
• Late Cancellations: May incur a 50% charge of the session fee

4. Free Trial Cancellations

Free trial bookings can be cancelled:

• Up to 4 hours before the scheduled trial session
• By calling our reception or sending an email
• No penalty for cancelling free trials
• Multiple no-shows may disqualify from future free trials

5. Membership Freeze Policy

• Medical Freeze: Up to 60 days with medical documentation
• Travel Freeze: Up to 30 days with travel proof
• Personal Reasons: Up to 15 days per year
• Freeze request must be submitted before the freeze period begins
• Membership fees continue during freeze period at 50% rate
• Maximum 2 freeze requests per year

6. Payment Disputes

In case of payment disputes:

• Contact our billing department within 7 days of the transaction
• Provide transaction details and reason for dispute
• We will investigate and respond within 5 business days
• Valid disputes will be resolved with full refund
• Frivolous disputes may result in membership review

7. Refund Method

Refunds are processed as follows:

• Refunds are issued to the original payment method
• Processing time: 7-10 business days
• Bank transfers may take additional 3-5 business days
• Credit card refunds depend on your bank's processing time
• Refund confirmation will be sent via email

8. Non-Refundable Items

The following items are non-refundable:

• Joining/Registration fees
• Administrative fees
• Locker rental fees
• Purchased merchandise (unless defective)
• Consumable items (supplements, drinks, etc.)
• Special event bookings

9. Exceptional Circumstances

Velocity Elite Club reserves the right to make exceptions to this policy in exceptional circumstances on a case-by-case basis. Such decisions are at the sole discretion of management.

10. How to Request a Refund

To request a refund or cancellation:

• Send an email to: refunds@velocityelite.com
• Visit our reception desk in person
• Call our billing department: +91 98765 43210
• Include your membership ID, contact details, and reason for request
• Attach supporting documents (medical certificates, etc.) if applicable

11. Contact Information

For any questions regarding our Refund & Cancellation Policy, please contact us at:

Phone: 9548651997
Address: Main Road Chandra Lok Colony, Khurja, Uttar Pradesh